We are committed to the protection of your personal information in accordance with applicable privacy laws.This policy (the “Policy”) sets out how we collect, use, manage, transfer, disclose, and store personal information in the course of doing business.You agree that this Policy applies to you as an individual and is separate from, and does not amend or modify, any contractual arrangements between you or your organisation and us, nor create any rights in you under any such contract.The examples contained in this Policy are illustrations only and are not intended to be exhaustive.
By submitting your information to us, you agree to the processing set out in this Policy.Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you.
1. WHAT PERSONAL INFORMATION WE COLLECT
As part of our operations we collect personal information.The specific personal information that we may collect or hold will depend on the context in which we collect it, and may include your name, telephone or mobile phone number, addresses, details of transactions you conduct through our website or through other channels and of the fulfilment of your orders, and any other personal information you or a person ostensibly authorised by you submits to us, as well any other information that we consider necessary (such as information about your opinions) to perform our functions and activities.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in a number of ways, including:
(a) where you provide information directly to us, including through our website or when you participate in promotions or competitions run by us;
(b) where you interact directly with our employees and such other persons acting for us or on our behalf, such as our customer service team, including from electronic queries sent to us via email;
(c) where you provide information directly to us during a recruitment process;
(d) from third parties, such as our service providers;
(e) through marketing and business development events;
(f) where you provide feedback to us;
(g) from publicly available sources of information.
3. PURPOSE OF COLLECTION, USE AND DISCLOSURE
3.1 We collect, use and disclose personal information for the primary purpose of conducting our business, which includes:
(a) providing and managing the delivery of our services and products, including processing orders and delivering products;
(b) collecting and disclosing personal information to our related companies in connection with our operations;
(c) researching and assessing our services and products to identify possible improvements, including collecting, using, and disclosing details about your usage patterns and interests;
(d) responding to an inquiry or request;
(e) compiling and maintaining a mailing list and communicating with persons on those lists, including marketing our own products and services to you.
(f) fulfilling obligations to, and cooperating with, government authorities, courts , regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or in order to enable us to comply with our regulatory requirements or to respond to regulators;
(g) resolving disputes or addressing complaints;
(h) protecting our property, rights, and security, and the rights, property, and security of third parties or the public in general;
(i) doing something that one would reasonably expect us to do using the information;
(j) disclosing business-related data and information (including personal information) to potential buyers or other successors (and their advisors) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, insolvency, liquidation, or similar proceedings;
(k) where you otherwise provide your consent, whether express or implied; and
(l) where otherwise required by law.
3.2 In conducting our operations, we may share some of your personal information with, or receive personal information from, third parties such as outsourced service providers and contractors. Unless you have agreed otherwise, these parties are not allowed to use your personal information for any other purpose except to assist in conducting our business. We take reasonable steps to ensure that such third parties are subject to confidentiality requirements and to obligations to process personal information in compliance with the same safeguards that we deploy. In particular, we may disclose your personal information:
(a) to third party technology providers including Shopify and Netsuite which are online solutions we use to process customer orders and manage internal human resource functions;
(b) to couriers and other logistics service providers to deliver products and services to you;
(c) through Electronic Data Interchange (EDI);
(d) to any other third parties carrying out our functions;
(e) to other service providers or referral partners in order to provide our services to you, or to assist our functions or activities (such as law firms);
(f) where you otherwise provide your consent, whether express or implied; and
(g) where otherwise required by law.
4. STORAGE AND SECURITY OF PERSONAL INFORMATION
4.1 Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorised persons. Where we store your personal information electronically on our database, we use secure servers and there are restrictions as to who has access to that information through password protection. All hardcopies of personal information are stored in secure areas.Please notify us immediately if you believe there has been any unauthorised access to your information.
4.2 Although we take reasonable steps, we do not control how a third-party partner may use your data. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.
4.3 We keep personal information as long as it is reasonably necessary for the purposes described in this Policy or otherwise in compliance with our or our service providers’ data retention policies.Certain information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information.If you have provided us with personal information in the course of applying for employment with us, and your application has not been successful, we may keep your personal information in case a suitable role becomes available.Where applicable, if any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.
5. ACCESS AND CORRECTION
5.1 We will take reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.
5.2 Applicable data protection laws may give you the right to access and correct personal information that we hold about you.You may request to access or correct the personal information we hold about you by contacting our Privacy Officer.Please see the contact details below.We will comply with our obligations to provide you with access to your personal information and to correct any inaccuracies we are informed of in accordance with applicable data protection laws.Where permitted to do so, complying with your request may be subject to a fee to meet our associated costs and with respect to accessing your personal information, there may be certain categories of information we are entitled not to provide.
5.3 Subject to paragraph 5.4, if personal information we hold about you is incorrect, we will, on your request to correct it or where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, take such steps as are reasonable in the circumstances to ensure that the information is corrected.
5.4 If you request us to correct personal information that we hold about you and we refuse to do so, we will, to the extent reasonable, provide you a written response as to our reasons.
6. DIRECT MARKETING
From time to time, we may use your personal information for direct marketing purposes (for an indefinite period). Where required by law, we will ask for your consent before conducting any of these types of marketing.This includes sending you updates about our products and offerings. When we contact you, it may be by email.
7. COOKIES POLICY
8. CHANGES TO THIS POLICY
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.