Frequently Asked Questions


What Forms Of Payment Do You Accept?

For purchases online, we accept the following:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal®
  • JCB
  • Apple Pay

I need to change my order or shipping address!

We move pretty fast here to get your product to you as quickly as possible, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please email with your order # and your name -- plus the correct shipping name and address ASAP.

How do I track my order?

You will receive your tracking number in our shipping confirmation email, which automatically sends when the shipping label is created. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.

My order says delivered but I never got it!

Don't panic! There are a few things that could have happened here: 
-This order got mis-scanned and typically shows up a day or two later. 
-The carrier might have left it at a side door, your neighbors, or at the front desk of your building--please check! 
-If there is still no sign of your order, please email and we can do our best to help!

What is your average delivery time?

Here at, we provide FREE shipping on every order to these 6 countries:

United States, United Kingdom, Germany, France, Spain, Italy. Our average delivery time is approximately 5 Business Days.

Please refer to our Shipping & Delivery page for detailed shipping information.

What is your return policy?

Bummer! Don’t fit or not a fan? We firmly believe in providing the best customer service and we make it our mission to make sure that we deliver results without inconveniencing our customers, thus we implement a "no hassle" FREE 30-days return policy for all of our products. If you have any questions, feel free to email us at .

Please refer to our Returns & Exchanges page for detailed information.

How do I get updates on Avoalre products and happenings? I have an epic idea!

Epic ideas are what make this world go around and we would love to hear yours! Simply enter your email address at the bottom of home page for subscribing to our newsletter and get updates, and email your ideas to


Didn't find what you were looking for?

Shoot an email to and we'll get you in touch with the right person on our team.