FAQs

What Forms Of Payment Do You Accept?

For purchases online, Avoalre Sunglasses is proud to accept the following:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal®
  • JCB
  • Apple Pay

I need to change my order or shipping address!

We move pretty fast here at Avoalre Sunglasses to get your shades to you as quickly as possible, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please email services@avoalre.net with your order # and your name -- plus the correct shipping name and address ASAP.

How do I track my order?

You will receive your tracking number in our shipping confirmation email, which automatically sends when the shipping label is created. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.

My order says delivered but I never got it!

Don't panic! There are a few things that could have happened here: 
-This order got mis-scanned and typically shows up a day or two later. 
-The carrier might have left it at a side door, your neighbors, or at the front desk of your building--please check! 
-If there is still no sign of your order, please email services@avoalre.net and we can do our best to help!

What is your average delivery time?

Here at avoalre.net, we provide FREE shipping on every order to these 6 countries:

United States, United Kingdom, Germany, France, Spain, Italy. Our average delivery time is approximately 5 Business Days.

Please refer to our Shipping & Delivery page for detailed shipping information.

What is your return policy?

Bummer! Don’t fit or not a fan? We want you to love you Avoalre sunglasses, and we firmly believe in providing the best customer service and we make it our mission to make sure that we deliver results without inconveniencing our customers, thus we implement a "no hassle" FREE 30-days return policy for all of our products. If you have any questions, feel free to email us at services@avoalre.net .

Please refer to our Returns & Exchanges page for detailed information.

How Should I Care for My Sunglasses?

Keeping your sunglasses clean with help them, and you look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

How do I get updates on Avoalre products and happenings? I have an epic idea!

Epic ideas are what make this world go around and we would love to hear yours! Simply enter your email address at the bottom of home page for subscribing to our newsletter and get updates, and email your ideas to services@avoalre.net

I took the coolest picture ever…

We absolutely love seeing what kind of adventures our sunglasses and Avoalre Family go on! Please post any and all of your cool photos on our social media and tag @avoalre_sunglasses for us to see them or you can send them to services@avoalre.net

Didn't find what you were looking for?

Shoot an email to services@avoalre.net and we'll get you in touch with the right human on our team.